Privacy Policy

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the collection and use of your information as outlined in this policy.

1. Information We Collect
We collect personal information that you voluntarily provide to us, as well as non-personal information gathered automatically through your use of our website.

1.1 Personal Information
Contact Information: Name, email address, phone number, shipping address, billing address, and company name (if applicable) when you place an order, subscribe to our newsletter, or contact our customer support.
Payment Information: Credit card details, debit card information, or other payment method details (note: we do not store full payment credentials; these are processed securely by our third-party payment service providers).
Account Information: Username, password, and profile details if you create an account on our website to manage orders, track shipments, or save preferences.
Communication Data: Content of emails, chat messages, or support tickets you send to us regarding product inquiries, order issues, or service requests.

1.2 Non-Personal Information
Usage Data: Website browsing history, pages visited, time spent on our site, referral sources, and device information (e.g., IP address, browser type, operating system, screen resolution).
Tracking Technologies: We use cookies, web beacons, and similar technologies to collect data about your interaction with our website. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our Services.

2. How We Use Your Information
We use the collected information for the following legitimate business purposes:
Process and fulfill your orders, including verifying payment, arranging shipping, and providing order confirmation and tracking updates.
Send you transactional emails, such as order receipts, shipping notifications, and warranty information.
Respond to your customer service inquiries and resolve any issues related to your purchases.
Send marketing communications (e.g., newsletters, product updates, promotional offers) if you have opted in to receive such messages. You can unsubscribe at any time using the link provided in each email.
Improve our website, products, and services by analyzing usage data and customer feedback to enhance user experience and optimize our product catalog.
Prevent fraud, unauthorized transactions, and protect the security of our website and customers by detecting and addressing suspicious activities.
Comply with legal obligations, such as tax reporting, customs documentation, and responding to lawful requests from regulatory authorities.

3. Sharing of Your Information

We do not sell, rent, or lease your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:
3.1 Service Providers
We engage trusted third-party service providers to perform functions on our behalf, including:
Payment processing (e.g., PayPal, Stripe)

Shipping and logistics (e.g., DHL, FedEx, UPS)
Email marketing and newsletter distribution
Website hosting and analytics
These providers are contractually obligated to protect your data and use it only for the purposes we specify.

3.2 Legal Requirements
We may disclose your information if required to do so by law, court order, or government regulation, or to protect our rights, property, or safety, as well as the rights and safety of our customers and the public.

3.3 Business Transfers
In the event of a merger, acquisition, sale of assets, or reorganization of our company, your personal information may be transferred to the successor entity as part of the business transaction. We will notify you of any such change and apply this Privacy Policy to your information unless the new entity adopts a different policy (in which case you will receive prior notice).

4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Secure socket layer (SSL) encryption for data transmitted between your browser and our website.
Restricted access to personal information, limited to authorized employees and service providers who need it to perform their duties.
Regular security audits and updates to our systems and protocols.
However, no data transmission over the internet or electronic storage system is 100% secure. We cannot guarantee the absolute security of your information, and you provide it at your own risk.

5. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, tax, or accounting requirements. When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.

6. Your Rights and Choices
Depending on your country of residence, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request to update or correct inaccurate or incomplete personal information.
Deletion: Request the deletion of your personal information, subject to certain legal exceptions (e.g., tax records retention).
Restriction of Processing: Request to limit how we process your personal information in specific situations.
Data Portability: Request to receive your personal information in a structured, machine-readable format for transfer to another data controller.
Opt-Out: Opt out of receiving marketing communications by clicking the “unsubscribe” link in our emails or contacting us directly.
To exercise these rights, please contact us at [Privacy Contact Email]. We may request verification of your identity to ensure the security of your data.

7. Third-Party Links
Our website may contain links to third-party websites, products, or services that are not operated by us. This Privacy Policy does not apply to these third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policy of any third-party site you visit.

8. Children’s Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete the information promptly.

9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website, with the updated “Last Updated” date indicated at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:info@tmallparts.com